Terms and Conditions
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Terms & Conditions

French Cachet LLP is registered limited liability partnership in England.
Any transaction you enter into through our website is entered into with French Cachet LLP (also referred to as the “company”).
Information you provide to us either on the www.FrenchCachet.com website, by e-mail or through any other means of communication is held by French Cachet LLP.
If you do not agree to them, please do not use our website and terminate your online communication. The www.FrenchCachet.com website is provided for your personal use only and not for any commercial purpose.
The words goods, products, merchandise, etc. have the same meaning and designate the items pictured on the website that you may wish to acquire.

The Website

We may change the French Cachet website from time to time, and correct or update, information (including product information and pricing) without prior notice. We do not guarantee and are not responsible for the accuracy or completeness of any information provided on the website.
You will be subject to the “Terms & Conditions” of this website in force at the time that you place an order (unless any change to these conditions is required by law or government authority in which case it will apply to orders previously placed by you). If a term or condition is deemed invalid, void, or for any reason unenforceable, that term or condition will be deemed severable and will not affect the validity and enforceability of any remaining Terms & Conditions.
Access to our website is entirely at your own risk. WE DO NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR-FREE, CONTINUOUSLY OR WITHOUT INTERRUPTION, OR THAT THE WEB SITE OR ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL CONTENT. IF YOUR USE OF THE WEBSITE RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, THE COMPANY WILL NOT BE RESPONSIBLE FOR THOSE COSTS. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.

Online Shopping

Images you see on the web site may vary according to the display and colour capabilities of your viewing equipment.
With the exception of the original paintings, all other products sold on the web site are “second hand” which means that they have been previously owned and used and are not new. They may also have been modified, altered, repaired, re-built or broken by previous owner. The products are sold on an “as is” basis with all their defects, faults, imperfections and in the same physical state in which we acquired them. For the electrical products, we recommend that you use a licensed electrician to make the installation prior to their use. For the candelabras, we recommend that you use them with caution. For those, which have a crystal globe, we recommend that you not use it with live candles in order not to blacken the crystal. Although we have made reasonable inquiries on each product, the descriptions that we make of it ARE NOT REPRESENTATIONS OR WARRANTIES. Measurements, weight, age, date of manufacture, components and materials used, are approximate or may even be incorrect.
Light bulbs, if provided, are provided free of charge. There are no warranties provided on the light bulbs. We may have pictured decorative items along the main product. Those decorative items are not for purchase unless we have specifically indicated so.
Before you place an order please read the information on accepting your order, Delivery Charges and Returns Policy. These form an important part of our Terms & Conditions. They also contain important information about your order.
At the time you place an order, you represent and warrant that you have the capacity and the authority to do so, including providing valid and correct payment details to make a valid, authorized and full payment of your order. You also confirm that you are the same person indicated on your billing and delivery address details, and if you are not, then you confirm that you are authorized to do so.

Pricing Policy

All prices shown on the website are in British Pounds Sterling, are inclusive of VAT (which is currently at 20.00%). Any variation of VAT will affect the website prices. The company will notify you if this affects your order. Prices on the website may be changed without prior notice from time to time. We do our best to ensure that all prices are correctly shown. If an error should occur, we will attempt to contact you at the e-mail address indicated when you placed your order to inform you of the error of pricing and the correct pricing. If we cannot contact you, or if we receive no response to our e-mail indicating the error and the correct pricing, and your acceptance for us to proceed with the corrected pricing, we will continue to process the remaining items on your order, which are not affected by the error.

Product Availability

All products are subject to availability. This website does not constitute an offer for sale.
If a product is no longer available, we will take it off the website at the earliest opportunity. If a product that you order is no longer available, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order.
If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.

Delivery Charges

All delivery sent to a single UK mainland address for a product the weight of which is below 4 kilos (gross weight) is free of charge and is shipped via standard delivery. Above 4 kilos (gross weight), or if the delivery address is made outside the UK mainland, a charge will be added to your total purchase amount of your order at current Royal Mail or Parcel force or similar couriers shipping rates. Royal Mail or Parcel force or similar couriers’ standard delivery time will apply accordingly. All shipments are charged at actual costs. The company does not add any additional charges to Royal Mail, Parcel Force or similar couriers’ fess.
We will aim to process and dispatch your order within 48 hours. However, some products may require more time for packaging. We will contact you should the process and dispatch of your order take more than 78 hours.
Delivery of orders to addresses outside the UK mainland are charged by country, using Parcel force or similar couriers and delivery times may vary. We will add the delivery charges to your order and will notify you of the tracking number of your parcel as well as the amount added.
Deliveries are made at the address, and to the addressee that you indicate on your order.
You allow us to communicate your contact and phone details to the courier, for the courier to contact you in case of problems with the delivery.
Delivery overseas may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges and taxes for customs clearance or other will be borne exclusively by you and will have to be paid by you. The company is not liable for those charges, taxes or other, and we recommend that you contact your local customs office for further information as we have no control over these charges, taxes, etc can be. When ordering from our web site, you qualify as the importer of record and must comply with all laws and regulations of the country in which you are importing the products. International deliveries may result in the opening and inspection by customs authorities of the products.
In the event that you are not available to take delivery from the courier, a contact number will be indicated for you to re-arrange a 2nd delivery attempt. It is you responsibility to ensure that you take delivery at the 2nd attempt. In some cases, a failure of 2nd delivery attempt may generate a fee to be paid by you to the courier.
The company will not be held liable for late delivery, damages caused to or loss of the products while in transit.


We take payment from the card that is used at the time of your order.

Accepting your order

Acceptance of your order will be deemed to occur on the allocation of the product(s) to your order. The completion of the sale will occur when the order is dispatched to the courier, unless you have cancelled the order in the meantime in accordance with our instructions. We will send you an e-mail acknowledging your order and dispatch. We, for one of the following reasons may not accept an order: 1. Failure to obtain an authorisation for your payment.2. The product that you have ordered is not available. 3. There is a pricing or product description error.

Cancelling your order

If you would like to cancel your order please contact us prior to the dispatch of your order. In such a case, we will apply a 20% cancellation fee.

Returns Policy

We have not implemented a return policy on the products purchased through the website. This is mainly due to the fact that all the products are second hand and sold as is.


This website and its content, including the pictures of the products pictured in it, are the copyright of French Cachet LLP.

Governing law and jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales (without reference to the English rules of conflict of laws). Any dispute shall be settled by, and be under the jurisdiction of, English Court. If the English language is not your mother tongue, we recommend that you seek the advice of a licensed professional who will explain them to, or translate them for you.

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